Return/Shipping

Shipping Information

At Herts Boiler Supplier, we’re committed to getting your electric boiler to you quickly, safely, and without extra costs.

Shipping Provider: We ship all orders using trusted couriers like UPS or Royal Mail.

Delivery Time: Orders are delivered within 2–6 working days across the UK.

Shipping Cost: Free shipping is included with every order — no hidden fees.

UK-Wide Delivery: Although we're based in Hertfordshire, we proudly deliver nationwide.

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Returns & Exchanges

We want you to be fully satisfied with your purchase. That’s why we offer a 30-day hassle-free return and exchange policy.

✅ 30-Day Exchange Window: If your boiler isn’t quite right, you can exchange it for a brand-new unit.

🚫 No Restocking Fees: Returns are completely free — no charges.

📦 Condition: Items must be unused, undamaged, and returned in original packaging.

📧 How to Start a Return: Email us at [YourEmail@example.com] with your order number and reason for return.

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Damaged or Faulty Products

All boilers are backed by a 1-year manufacturer warranty. If your item arrives damaged or develops a fault, here’s what to do:

🕒 Report Issues Within 24–48 Hours of delivery.

📸 Photo Proof Required: Please attach images of any damage in your email to us.

🔁 We’ll exchange it for a brand-new unit at no extra cost.

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Warranty Information

🛠️ 1-Year Warranty: Covers manufacturing defects or faults.

💬 Need help? Just email our friendly team and we’ll get it sorted.